Call-Tsentry
| AUTHOR | Vanyashin Sergey; Roslyakov Aleksandr |
| PUBLISHER | LAP Lambert Academic Publishing (06/15/2011) |
| PRODUCT TYPE | Paperback (Paperback) |
Description
V knige rassmotreny printsipy postroeniya i funktsionirovaniya call-tsentrov, kotorye v Rossii nazyvayut tsentrami obsluzhivaniya vyzovov (TsOV). Vypolnen sistematizirovannyy analiz sushchestvuyushchikh matematicheskikh modeley kak traditsionnykh telefonnykh, tak i sovremennykh mul'tiservisnykh i raspredelennykh tsentrov. Naryadu s opisaniem modeley TsOV, osnovannykh na klassicheskoy teorii massovogo obsluzhivaniya, proveden uglublennyy analiz matematicheskogo apparata aktual'nykh modeley mul'tiservisnykh i raspredelennykh TsOV. Takie modeli opisyvayut call-tsentry s uchetom ikh integratsii s setyami peredachi dannykh, kotorye ispol'zuyutsya dlya obsluzhivaniya krome telefonnykh vyzovov razlichnykh netelefonnykh zayavok: soobshcheniy elektronnoy pochty, chata, veb-vzaimodeystviya, faksimil'nykh i dr. Kniga rekomenduetsya samomu shirokomu krugu spetsialistov v oblasti postroeniya, proektirovaniya i ekspluatatsii sovremennykh call-tsentrov
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Product Format
Product Details
ISBN-13:
9783844350876
ISBN-10:
384435087X
Binding:
Paperback or Softback (Trade Paperback (Us))
Content Language:
Russian
More Product Details
Page Count:
392
Carton Quantity:
20
Product Dimensions:
6.00 x 0.87 x 9.00 inches
Weight:
1.26 pound(s)
Country of Origin:
US
Subject Information
BISAC Categories
Computers | General
Descriptions, Reviews, Etc.
publisher marketing
V knige rassmotreny printsipy postroeniya i funktsionirovaniya call-tsentrov, kotorye v Rossii nazyvayut tsentrami obsluzhivaniya vyzovov (TsOV). Vypolnen sistematizirovannyy analiz sushchestvuyushchikh matematicheskikh modeley kak traditsionnykh telefonnykh, tak i sovremennykh mul'tiservisnykh i raspredelennykh tsentrov. Naryadu s opisaniem modeley TsOV, osnovannykh na klassicheskoy teorii massovogo obsluzhivaniya, proveden uglublennyy analiz matematicheskogo apparata aktual'nykh modeley mul'tiservisnykh i raspredelennykh TsOV. Takie modeli opisyvayut call-tsentry s uchetom ikh integratsii s setyami peredachi dannykh, kotorye ispol'zuyutsya dlya obsluzhivaniya krome telefonnykh vyzovov razlichnykh netelefonnykh zayavok: soobshcheniy elektronnoy pochty, chata, veb-vzaimodeystviya, faksimil'nykh i dr. Kniga rekomenduetsya samomu shirokomu krugu spetsialistov v oblasti postroeniya, proektirovaniya i ekspluatatsii sovremennykh call-tsentrov
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$101.32